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I have no problems with the idea of outsourcing. It helps companies on a tight budget by hiring outside workers for projects and only paying them for the actual work delivered. This helps a lot to cut back on expenses that all companies have to make with their employees. The issue is that a lot of business owners are not taking some things into consideration and they are creating huge conflicts with in-house solutions and outsourcing.
I’ll give you an example in my personal case. I have been working as a graphic designer for a marketing company and they have started outsourcing a lot of the work we create for animation purposes. The problem is that sometimes they delegate these jobs to freelancers but they hold us responsible for the project delivery dates, so basically we have to be on top of these people we don’t even know, constantly contacting them to see if they have the work ready. Some of them have turned out to be very irresponsible people that have created problems for us because of late deliveries.
The point I’m trying to make is that if you own a business and you are planning on outsourcing some of your work, you should never make your office staff responsible for complete strangers who are not even in the installations working with the rest of the team. It makes no sense and it is becoming a trend that too many companies are implementing carelessly just to save some money. Like I said, it is fine if these companies were to screen these freelancers carefully in order to hire the best possible worker, but this is not the case in many situations and the human resources people are not held accountable, but rather the workers are the ones held responsible and we do not even get to screen and decide on the freelancers who should get the work that we outsource.